I was involved in a non fault accident with a driver insured by Hastings Direct. To his credit the driver immediately admitted liability. My vehicle was declared total loss. To avoid legal costs I tried to deal directly with Hastings. Even after more than an hour, some telephone calls were not answered. When they were, I was transferred repeatedly, on hold for unacceptably periods of time, was rarely able to speak to the same person twice and on occasion spoken to very rudely. Promised manager callbacks didn’t happen. My complaint was not responded to despite emailing it four times and on each occasion receiving an automated receipt. The Ombudsman couldn’t help because I wasn’t Hastings customer. The payment offered for my vehicle was less than two thirds of its value and I had to fight hard to be offered a more realistic payment. 14 months after the accident I am still fighting for my hire vehicle costs and telephone charges which, because some of their numbers are premium cost, have alone mounted to almost £150. I am exasperated at the levels this company will stoop to to avoid payment hat I have been advised I am legally entitled to. I am now in the process of appointing a solicitor to deal with a personal injury claim. Sad that an industry that complains about accident victims jumping on the gravy train to claim compensation can not treat those people who do not file personal injury claims fairly and with a little respect. Please read other reviews about Hastings, while they appear to offer a competitive cost for some of their motor policies, god help you if you are involved in an accident.