This review is to do with renewals. Every time I'm with Hastings and it comes to renewals, I get the new cost, usually degrees higher than last year even though no claim made. So I look elsewhere, this year £150 cheaper than renewal cost. I then have to ring Hastings to cancel, wasting 1/2 to 1 hr on the phone only for them to then offer me a substantially reduced cost. 1: offer me your best price 1st , I might stay. 2: offer me the chance to cancel online, everything else is online why not cancel, this will stop me wasting up to a hour of time I could be doing something useful other than hanging on a phone at the behest of some call centre who the goes through the script. :-(