I bought a 2015 VW Cabriolet at the beginning of April 2018. I have been driving for 37 years with no accidents or ever claiming on any insurance. I sent them the necessary no claims. Unknown to me they didn't accept it, but didn't notify me and just simply decided to cancel my policy. I was driving my car with no insurance and it was Easter weekend. I only realised as I had been out all weekend, when I checked my emails on the bank holiday Monday. I was absolutely horrified. There was excuse after excuse. I would never recommend this company to anyone!!