I would put zero stars if I could. This company is shocking. My direct debit failed, to which I called to pay over the phone on the same day the payment was due, only to be told no you cannot pay over the phone because your payment is pending and we may receive two payments, again I wasn't bothered about this I just wanted to make a payment. Today my insurance has been cancelled dispite many emails (which you don't respond to) and phone calls. Go girl I think the first thing you should do is sack all your customer service operators and THE SO CALL MANAGER, go back to uni and learn some basic customer service skills because at the moment your hiring a bunch of morons, Good Day.... Ps I hope you go bust