2 week saga without a kitchen sink for over 2 weeks: first they decided my plumbing problem wasn't covered, then after 3 days of disagreement decided I was covered sent 3 different engineers out over 2 weeks (although on two occasions engineers just didn't show up) and when they did arrive they didn't know why they'd been sent out or had been entirely misinformed and I had to chase up insurance after each time, then after I chased them up for well over 2 weeks they concluded that I actually wasn't covered. Huge hassle for absolutely nothing and of course they won't help.