After a non-fault accident i was promised a car on the day and to not go through with the claim with LV insurance (the insurance company of the driver to blame for the incident), even though they were able to send a car to my house later that evening. after several calls with elephant insurance, telling me to call different car hire providers, i have now 4 days after the accident still not got a courtesy car, despite the fact that they promised me one each day.. I am very dependent on having a vehicle, something i informed Elephant insurance about, however, they have failed miserably... I would not recommend Elephant insurance to anyone after this, as when you need them they are unable to uphold they promises. Seems like the smarter insurance company to choose would be Liverpool Victoria, as they would have been able to provide me with a vehicle on the day, had not Elephant insurance told me to not do it through them...