I have changed my registration to my private plate and they have charged me £25 plus £4.43 additional cost (what for??). I had rang SAGA who I had insured with to ask if there would be a cost before I completed the DVLA paperwork and they said there would be no cost. (just wanted to get it changed over making it simpler possibly on any data base checks) I had only one month to run on the insurance so just wanted to check. Direct Choice said they were the insurance company and SAGA was their sister company. I told them the time and date I called SAGA and they would not look into it. I would have happily sorted this out with my new insurance which would not cost me anything. They only told me on the phone it was £25 but have slapped the extra cost on via email. Poor communication and clearly not transparent company. Will not use them again no matter whether they are cheaper or not on principle.