So from the word go this comapny was awful - they kept telling me i had no evidence for my no claims so i obtained the relevant 3 years evidence from my previous insurer and sent it through to them. They then told me it wasnt valid as apparently i had claimed 9 years cover for my no claims - impossible as this would meant i would have been trying to claim that i was 15 at the time i begun my no claims. So obviously an error at their head office which they never admitted to but swiftly sorted it out when i threatened them to go to trading standards and explained all this over the phone and never charged me any extra - i would have not paid it as this wasn't my fault. Then i had a minor incident with another car - the parson hesitated at the point of going and then let someone out of her car so i rolled into the back of her at about 10 miles an hour - minor crack in her bumper. I call my insurance company and they tell me i will get a call next week for an update - this call never happened. I then go to renew my car insurance with a new company as I would never go with direct choice and then the new company email me to say there is a claim against my name on the CUE. Joy - this company never told me anything to do with this claim so I assumed nothing ever happened with it. Absolutely terrible service and I would avoid completely - they have never been any good and regret using them ever since. So now I have to probably pay a higher premium for an accident that wasn't my fault and for a stupid insurance company that cant even update their customers about things going on with their policies.