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City Insurance Group Reviews

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Stewart Keigher

City Insurance Group 5 star review on 29th January 2020

City Insurance Group 5 star review on 30th December 2019

City Insurance Group 5 star review on 16th December 2019

City Insurance Group 4 star review on 17th July 2019

City Insurance Group 5 star review on 8th July 2019

City Insurance Group 5 star review on 9th May 2019

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had insurances with City Insurance for over 30 years covering: Cars, Home Contents, Buildings, and Holiday and have always found their staff knowledgeable and courteous as well as very professional particularly Jeff McKellan. They have always found us the best possible price.”

Helpful Report

Posted 1 year ago

Dear Mr. Scarfe, Thank you for your 5 star review and your wonderful feedback! As always, we thank you for your continued loyalty to us and will always be on hand to provide you the best value with service to match! I am pleased to hear you have had excellent service and have passed your individual thanks on to Jeff. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Quick and efficient”

Posted 1 month ago

“Avoid for learner driver insurance!!... Took the full 12 month payment and WONT refund pro rata less an admin fee once you have passed your test. Told there small print says NO refunds. Passed after 4 weeks so would have expected some sort of refund.”

Posted 1 month ago

“Good service and great people”

Posted 2 months ago

“Always helpful on the telephone. Top marks being able to speak to a UK based office and people I can understand.”

Posted 4 months ago

“Just like all the rest. First year full comp 3000 miles a year £274 no claims no points Second year full comp 3000 miles a year £580 no claims no points. Ah prices went up across the board(cartel) DOUBLE ?. Pity”

Posted 4 months ago

“Not had one document of my insurance from you, as promised.”

Posted 4 months ago

Dear Mr Hepplestone, Thank you for your review and I am sorry to hear you have not received your documents. For ease, we issue all documentation by email and can see we actioned this on the 4th October and again on Saturday 25th November. I hope you have now received those documents? however, if not please can you contact me on 01962 844848 and I will be happy to resolve this for you. Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“Friendly and quick to respond to issues.”

Posted 4 months ago

Dear Mr Soile, Thank you for reviewing City Insurance. I am pleased to hear of your positive words and look forward to helping you again in the future. Kind Regards, Mike Cose - Office Manager

Posted 4 months ago

“City cover us for all our cars (three) and vans (three) over the years they have given great service and great advice when it came to my son's first cars cover. Thanks City”

Posted 4 months ago

Thank you for your 5 star review, it is great to hear that we look after all 6 vehicles for you and have always provided an excellent service. Kind Regards, Mike Cose - Office Manager

Posted 4 months ago

“It's been quite great dealing with you”

Posted 4 months ago

Dear Mr Richards, Thank you for giving City Insurance a 5 star review, we really appreciate your kind words and will always be happy to assist you. Kind Regards, Mike Cose - Office Manager

Posted 4 months ago

“Good insurance proposal.”

Posted 4 months ago

Dear Mr Rdzanek, Thank you for your positive review of City Insurance. Kind Regards, Mike Cose - Office Manager

Posted 4 months ago

“Very helpful and polite”

Posted 4 months ago

Thank you for giving City Insurance a 5 star review! Glad to hear that we met your expectations and thank you for your recent business. Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“Very good customer service & car insurance not as extortionate as other companies/brokers. I was given helpful advice”

Posted 4 months ago

Dear Ms Wright, Thank you for your review and comments, its true that prices have gone up but we are doing our very best to keep prices competitive for all our clients. Kind Regards, Mike Cose - Office Manager

Posted 4 months ago

“I’ve been with City Insurance for just over a year and just signed up for a 2nd year. Both times they have been super helpful in securing the best cost insurance and made the whole thing seamless and easy. City Insurance was recommended to me and I have not regretted using them for finding the best car insurance deal.”

Posted 4 months ago

Dear Ms Rattley, Thank you for your 5 star review and for renewing again with us this year. I am very pleased to here that the process with us was easy and you found our premium competitive against others. Thank you again! Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“Very helpful and understanding,polite when explaining about the insurance”

Posted 4 months ago

Thank you for giving City Insurance 5 stars

Posted 4 months ago

“Very friendly competent service unlike many of their bigger competitors”

Posted 4 months ago

Dear Mr Mckay, Thank you for your review and I am pleased to hear that our service was superior to some of our competitors. As always, we are on hand to help you, so please call us if you require any further assistance. Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“I have dealt with Creig for many years and found him to be extremely helpful, efficient thorough and pleasant to deal with. He has my complete trust that he will do his best for my insurance needs. I would be reluctant to go anywhere else.”

Posted 4 months ago

Dear Mr Allen, Thank you for giving City Insurance a 5 star review and your kind words about Creig. We love to hear about individuals specifically from our valued clients and I will let Creig know how much his efforts are appreciated. Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“I have been with this company for about 12 years now dealing with car insurance and household insurance, never had a problem with them always very helpful”

Posted 5 months ago

Dear Miss Coleman, Thank you for your review and your continued loyalty to City Insurance, your comments and continued business is testament to the great work our team do on a daily basis. Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“You don't really know how good an insurance company is until you have to make a claim. But so far, as a new customer, they seem efficient and good at keeping me up to date with what is happening with my policy.”

Posted 5 months ago

Dear Mrs Osborn, Thank you for your review - I couldn't agree more and although I hope you wont need to claim, if you do have to when the unexpected happens - City Insurance will be here to help you when you need us. Kind Regards, Mike Cose - Office Manager

Posted 4 months ago

“Very good . Easily contactable and provided what I needed…”

Posted 5 months ago

Thank you for giving City Insurance a 5 star review!

Posted 4 months ago

“I have been a client for many years. I have always had courteous service over the telephone and my queries have been answered knowledgeably. I have certainly discussed rising prices and given better quotes.”

Posted 5 months ago

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City Insurance Group is rated 4.6 based on 1,084 reviews