DO NOT USE CARROT !!!!!!!!! Just came off the phone talking to a woman named kirtsy to sort out the unfair cancellation of my policy explaining how they have not sent out a wingman device after ordering a new one as my original wingman device was faulty. she was rude and was arguing with me basically saying that i've ignored the email that carrot have sent out when it states in the email that the device should be paired after 7 days of receiving it. she was being argumentative and unprofessional until i made her aware that the call was being recorded to which she changed her tone. How am i meant to pair something i haven't received !?! as a result they have cancelled my policy this has been nothing but headache being insured with carrot they are not clear with there requirements on there emails and will cause you nothing but grief I do not advise anyone to insure with them !