The first year Carrot was absolutely brilliant, had no problems was cheap for first insurance and the app seemed easy enough to use, however I renewed with them again this year and they changed the way rewards are earned so rather than having money deducted if you got a low score (mine usually due to usage even though I marked that I commute to and from work), you have to earn pound for pound, due to no fault my car broke so had to get a new one, it would have been cheaper for me to take out a new insurance policy with another company however carrot informed me I couldn’t have no car for the remaining 2months of my policy (i had paid all of the payments too may I add) and was forced to pay out an addition £150 for a new box installation and then a further £26 for extra only insurance. I booked for the box to be fitted and my partner took the day off of work to wait in for it to be done and no one showed up or made any contact, I called to enquire and received no apology just blame that it was my fault even though my partner had waited in all day for a no show. Carrot sent me emails and letters stating they would cancel my insurance if it wasn’t fitted and did grant me an extension to get the box fitted, the only reason I got for he no show was that they couldn’t find my home. I only have 4 weeks left on my policy and I would rather pay out another deposit for another insurer than stay with Carrot.