If I could give them a zero rating I could! DO NOT USE. repeat DO NOT USE!!! Also note they (BISL insurance) operate under other Insurance Companies names - Coop Eco Insurance, M&S, Direct Dial, ComparetheMarket.com, Beagle street, Lesfurets, Budget Insurance and more, just be sure to look into the name of the company and who underwrite them as chances it could be them! They are worth between £500 and 1Billion but still this is not enough. You can find many reviews online about them but they spend millions probably flooding bad reviews with good reviews so the truth doesn't come out https://forums.moneysavingexpert.com/showthread.php?t=2405913 I went through go compare and got insurance for my car. 15 days later, just when it was out of the cancellation period my insurance was cancelled. They claimed I had had my insurance cancelled a year before and not declared. Cue my previous insurance company writes and confirms this was not the case. Cue this company trying to justify by claiming it must have been my partner who is on a company car and therefore was proven to be a case of them grasping at straws hopign I would roll over, accept the cancelation, and as they are probably the only ones who will insure you with cancelled insurance, they expected me to capitualte and pay extra premiums - they have probably done this before. Bad Idea - I got in touch straight away with the ombudsman who wrote them straight away. ALL OVER SUDDEN - oh I didn't have any insurance cancelled but, they can't reinstate my insurance but I can take my business elsewhere they will refund me!!!! In the meantime - I have had a week of no insurance, my children have had 2 wait in the office as I catch the bus home from work and I am waking up an hour later to catch the bus to work - for absolutely nothing!!! DISGUSTING!!!! DO NOT USE AND BE CAREFUL THE WORLD OF CAR INSURANCE IS MURKY AND CUSTOMERS ARE BEING PLAYED SO THESE COMPANIES CAN MAKE BILLIONS - AND FOR WHAT??1