Involved in a car accident, hit by another vehicle. Reported the accident within an hour of it happening to the out of hours service and told it would be passed to claims ready for me to call the next morning. Started ringing at 9.30 am the next day to have to go through the whole thing again as they said they did not have any information. Spent until 3.30 pm trying to sort out what happened next with regard to my claim and also trying to get a courtesy vehicle (on hold an hour each time I rang). It took me to say to them that this would be the last call I would make to them and if nothing was sorted I would put it in the hands of my solicitor before I actually got an answer to the next stage of the claim. During the time I spent on the phone, my car had been moved to a storage company without my knowledge. I had numerous calls from a vehicle rental company offering a courtesy car but had to prove non fault to get one although my policy includes a courtesy car. It was only through the goodness of the car repairer that I got a courtesy car. It has and remains an absolute shambles, I thought I was doing the right thing moving my insurance to AXA as when I was obtaining a quote and setting the policy up it took not time at all to do so. I will never take insurance out with AXA again.