Had an accident with another vehicle (foreign truck driver), not my fault but I am fully comprehensive, I eventually got paid out for my car, but lost £300 excess. This happened in July 2017. I rote a poor review and got £50 has an apology with a promise of the matter getting sorted out, we are now in February 2018 with no finishing date? RAC are now asking me to get in touch with AXA due to them not responding to RAC £150 bill for collecting my car at the side of the road. RAC could not believe how they have been treated. Ill end up paying the bill £150 and deep down knowing Ill never see the £300 excess again. if anyone is reading this, stay well away from AXA car insurance or if you value anything that needs insurance stay well away.