The worst customer service in whole world! Was kept on hold for 40 minuets and eventually I was disconnected. I didn’t bother to call them again as had to go to work. I’ve sent an email instead. Received automatic message that they aim to respond in 24 hours. Two weeks later still no response. I need to start a formal complaint process. They did everything wrong, they put my name instead of my husband on accident claim which was made by my husband. Now it appears on cue database that two claims were made on the same day!! They started another claim on my behalf when I called them to notify that someone hit my car. I said that I am not going to claim anything as damage was not significant. They opened claim anyway and it remains unresolved on record with me being at fault! My premium is very high as a result. Avoid.......This company is total disgrace run by dodgy people.