The most painful experience trying to make a claim. Our car was parked and someone drove into it. Luckily we had a witness. Explained it all to Axa. Weeks later nothing. Contacted them said it was my fault but its ok as we are full comp. I queried why they hadn't contacted the witness and tracked down the other car. They said they had no record of a witness and the other cars details. I gave them the details again. Weeks later I chased them and exactly the same thing. Witness not contacted, other driver not tracked down. I just phoned them regarding the renewal increase and it was because we had a claim that was our fault!!! I was like talking to a brick wall. Utter utter incompetence. Hours of my life on the phone for something that was pretty simple.