In the last week my pet had been diagnosed with a terminal illness. After coming to terms with this, I thought to myself “at least the majority of the vet bill will be covered by the insurance.” How wrong I was. My cat is still young in cat years, so when I applied for the insurance I thought the basic cover would be substantial. Not only was the minimum payment paid, it meant I could not claim again for anything related to the same condition for a year. My cat will be lucky if she makes it til Christmas, yet I still have over £1000 to find to pay the vet bill, and the treatment does stop here, it will continue until she passes away. The worst thing was you could tell the advisor was reading from a script, because the last thing she said was “I’m sorry to hear your pet is ill, but we can only pay out the minimum. I hope she makes a full recovery soon.” Not likely if your pet has been diagnosed used with a terminal illness, is it?! No care or compassion at all for me or my pet. Should have gone with my gut instinct: petplan.