Shockingly bad. If you're currently insured with them through car insurance, look elsewhere immediately. Was unfortunate to be caught doing 49 in a 40 through average speed (cameras were questionable but that's beside the point) and declared my 3 points to Admiral. They hiked my already high insurance as a young driver by a whopping £2,500. They hope that you have had a course or points on your licence so they can hike it up and steal from you like the corporate bandits they are. Most staff are incompetent and are based overseas and they can barely understand a word you're saying, nor can you them. It may seem enticing as they offered me a competitive price however you're better off elsewhere - even staff agreed that the £2,500 hike was daft and, if you read between the lines of what they said, urged me to cancel and look elsewhere too!!!