I have hired from Gatwick Car and Van Rental several times over the last few years and I am duty-bound to say that they stand apart from all other car & van hire companies. As I understand it, the CEO is Adnan Usman who founded the business, who, like all good bosses, leads from the front and is most often found at the front counter, greeting repeat customers by name. He is welcoming, polite, professional, knowledgeable and meticulous, yet with a degree of flexibility; once I had not quite the right proof-of-address and yet he was able to allow the hire by being flexible and finding an alternative way of verifying my identity whilst still ensuring the correct company protocols and doctrines were being met. I would have been in such a jam if he hadn’t gone the extra mile. The front office is welcoming and comfortable, with seating for those customers waiting. Waiting times are minimal, and in times of peak demand other staff are summoned to ensure that customers or not waiting disproportionate amounts of time. One of the key customer complaints with car hire companies is the willingness they show for helping themselves to the hirer’s surety deposit for apparently minor marks, or even in some cases, for non-existent damage. The amounts can be ruinous, and there is much anecdotal evidence of customers paying huge amounts of money for minor items of damage. Gatwick Car and Van Rental are exceptionally honest, transparent and diligent at recording all pre-existing damage, and will walk around the vehicle pointing out all flaws before the hire commences. The hirer is then sent a copy of the images for their records. They are honest beyond reproach; I recently returned a Luton van on which a piece of plastic seat-trim that kept popping off because the retaining clips were broken. When I pointed out this flaw which had apparently been missed from the flaw-inventory, one of the workforce (Alex) immediately chipped in that they had known about it and tried to fix it (which is why it didn’t appear on the inventory of flaws). They are as honest as the day is long. In terms of pricing they are very competitive and you are able to leave your own vehicle in their secure, locked compound during the hire with confidence. The vehicles are always turned out beautifully, whether a hard-working Luton van or a curiously luxurious Mercedes people-carrier (both of which I have hired). A detailed induction to the vehicle is provided and all vehicles washed, hoovered and valeted before each hire. I returned a Luton recently which had a lot of dust and some debris in it still in spite of our best efforts. I offered to sweep the Luton clean if lent a broom, but a delightful chap called Raz just wouldn’t have it and said they would do it. He received the return and walked around with me. In fairness to him he noted found a small mark on the wrapping which didn’t appear on any of the pictures,. I genuinely didn’t remember causing it but if I did then I did, and he rightly referred the matter to an equally delightful manager called Alex. Alex took a view, and I don’t want to create precedent ,but the view Alex took was that Lutons often swish by bushes and trees and in view of the minor nature and the (small) doubt as to when the mark was caused, that there was no further action required. They would have been within their rights to have made a deduction from my surety. It’s that kind of honesty that I need to underline and they will have my custom in perpetuity. I contribute to many social media fora and whenever anyone asks for van hire recommendations I always always promote this company. I would never put my professorial name to anyone who didn’t have my absolute confidence and Gatwick Car and Van Rental have my full confidence.. In summary – Adnan (CEO/Owner), Raz (Reception) and Alex (Manager) made the whole experience peaceful, delightful and as high utility as hiring a van can be. Adnan is fiercely protective of his reputation of a business he built up from modest beginnings and quite rightly so. This company has my highest commendation for their clear brand attributes of value-for-money, transparency, honesty and overall customer service and I happily put my name to this wholehearted endorsement