I cannot leave a review about Garden Street as I had no contact with them other than the delivery of the item (a Rowlinson Heritage log store), which arrived well packaged and in very good time. However, I would like to review the item which I am pretty disappointed with. Two reviews that I read on the Garden Street website for this specific item both said how easy this product was to construct. I disagree with this entirely. 1). In order for the guarantee to be validated, one has to go out and buy three x treated wooden bearers 50mm x 50mm. Why are these not included? There is no mention of having to buy additional parts until one reads the instructions. 2). Pilot holes for the screws are not pre-drilled. This would not be difficult for the manufacturer to do and would certainly make life much easier for the purchaser. 3). One of the batons provided was to big for the nails. The nails are 30mm and the baton was roughly 27mm. The tip barely came through the baton and certainly was not long enough to fix securely into the roof of the structure.... A second visit to the hardware store to buy a bag of longer nails. 4). The tongue and groove panels had not been fitted together properly on the base. Sloppy workmanship by the manufacturer. Although it is now built and will be used for its purpose, I was extremely disappointed by this product and not at all a satisfied customer I'm afraid.