First the tree wasn’t like the one I have ordered on the website. It was wrapped in cling film. You could tell that it s not a nice Christmas tree. I have sent it back straight away after I have tried to explain to the delivery man that I do not want the tree. He could barely understand any English, all he could say is that the tree is not faulty and I have no reason to send it back. He forgot to bring the snowflake decorations that I have ordered along with the tree. All in all it has been more that 2 week since the delivery came and I am still waiting for a refund. I have tried to contact the company many times with no success. It is impossible to reach them on the number they have provided on the website.