Don’t get me wrong the tree is absolutely beautiful! But there was zero customer service... we paid extra for express delivery and had NO confirmation on what day our tree would be delivered. I sent and email asking when it might be delivered so I could ensure someone would be around... I recived no response. Then the tree was delivered to the pub downstairs!!! I was at home the time of delivery... there was no attempt to contact me or even ring our doorbell! So our beautiful tree was left without water in the pub all day... luckily I had popped in to see if it was there as they didn’t even give a name for who it was for... very disappointed there was no follow up.