Complete lack of engagement from company following post sales problem. We purchased a greenhouse from Garden Chic/Gudrum via their Ebay site. The unit was supplied directly from Forest and the frame components were warped, only noticeable after putting the base frame together. After an initially quick reply asking for more info and photos multiple further emails from us went ignored over nearly 6 weeks. To get any reply at all we had to raise a Paypal dispute. This got a response and after a relatively productive phone call emails from the company became ugly and we were accussed of demanding money back unfairly and invalidating any warranty as we had put metal brackets on to straighten up the frame. Had they bothered to engage with us when we kept asking for help it would have been so much easier. It seemed to us that they were keen to take advantage of the interest in garden equipment with the lockdown but not interested if any customer had a problem with their purchase. They did offer a refund but with us having to pay for postage, of a 150kg greenhouse! So we kept our crooked greenhouse but would not recommend anyone else to use this company. Trustpilot has some awful reviews of them, wish we had researched more beforehand.