I ordered Carmen Log Cabin. Delivery date was set for 18th September. I took the day off work to be in for delivery. On 16th September i received email from BillyOh stating for unforeseen circumstances the item could not be delivered until 25th September. I do not like being messed about with such short notice. I have then gone online and seen all the terrible reviews this website has had. The terrible reviews are in regards to delivery dates, quality of sheds and customer services. Due to this i have decided to cancel my order. Little did i know how difficult this would be. First of all call centres are based abroad. Unhelpful phone centre which often hangs up after pressing and waiting for numerous time. Emails sent are always replied with it will take 24-48 hours for a response. I have sent numerous emails which has revealed there is no direct email or telephone number for the cancellations team. I have sent near on 10 emails now and each reply states they will forward to cancellation team as a priority and the cancellation team will contact me within 48 hours. I have now waited 72 hours and still no phone call from the cancellations team. I cannot contact anyone to speed anything up and each phone call to call centre results in the same unhelpful information. I believe the company is stringing me along until they can just deliver the shed and run away keeping my money. I do not believe it take 72 hours for cancellation team to make contact. It is very sad that a big company treats customers this way and runs such a bad customer service. I want my refund and to stop being strung along by unhelpful emails. Please think twice about ordering from this company as all they care about is your money