Absolutely disgusting that this company are falsely advertising their products and are then in breach of their contract for not delivering the full product on time and in good condition. I ordered a Billy Oh bunny playhouse for my son's birthday, thinking it would be delivered in time as it states on the website free delivery in 14 working days. So we had to choose a delivery date, 5 weeks away at an extra cost of £50. So it wouldn't be on time for his birthday, but we could deal with that. Then we got an email saying they were currently processing our order and would notify us as soon as delivery has been scheduled - no further contact was made. The delivery date arrived and they did deliver - but only part of it!! Several frustrating phone calls & emails later and they have said 3-5 working days for the rest of the parts. Having read all these reviews I am not holding out much hope. I have contacted Trading Standards as this company should not be allowed to trade after breaching their contracts with so many people and churning out shabby woodwork which, by all accounts, isn't fit for purpose and seems to be a complete sham.