Dodgy company, avoid if possible. I took a policy out with them last February and before I made the payment in full I asked if I can cancel my policy at anytime which I was told yes minus £50. I rang them today as I no longer have the car and they told me that I can’t cancelled but policy as they’ve changed their t&c’s. I asked why wasn’t I told about this in writing, the lady on the phone said that the underwriters should of been in touch with me. When I challenged as why they didn’t notify me as it’s their t&c’s that have changed she replied back saying that even I did get a refund it won’t be much and it won’t be worth me having a refund cos they’d deduct their commission they received from the underwriters. Customer service is shocking, they need to be trained on customer service
Posted 6 months ago
Gap Insurance Today is rated 4.75 based on 64 reviews

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