Driver arrived 45 minutes late (with only 10 minutes' notice). The driver explained that he had "misjudged the journey" and "had had a late night". His manager stated unequivocally by phone (as the children were arriving) that we would receive a full refund. Sadly no refund has been forthcoming despite our subsequent emails. I would avoid this company at all costs. The whole point of a party like this is to keep things simple and reduce stress. Arriving so late with no reason (other than hangover) is just not acceptable. Bad enough that they completely fail to deliver and inexcusable to renege on their promises.