Holly
Absolutely awful company with atrocious customer service. I have had 3 different delivery dates, one no show, and two date changes with no correct communication. They change delivery dates with 1 day warning which turn out to not even be the correct date. This company has had my money since January and only received items at the very end of March (to which may I add, arrived on a date not even given to me by Furniture 123) . I spent over £600 with this company, lost out on a days work waiting for my 'no show' and all I had offered was £40 good will gesture by the online help chat (who cut you off anyway), to which the manager couldn't even return my calls...he was always 'not available', though I feel like he was avoiding me - all I can suggest is anybody thinking of purchasing from here, avoid them! Such a shame as the company look like they have really lovely furniture - the customer service just doesn't match, beyond rude, its shocking.
6 years ago
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Furniture 123 has a 4.5 average rating from 5,798 reviews

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Alice, Customer Support

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