Wanted a nice new desk and decided to go for a sit stand. Furna looked liked a good option, appeared to have good reviews and answered my questions online very quickly.
The website claims fast delivery, at the time of inquiry I was warned there was a stock issue and it'd take a week before it would arrive. No problem, happy to wait a week and it coincided with me being on leave.
Didn't get anything from them about delivery so I contacted them and found out it would be another week. The didn't think to keep me informed about this delay, not ideal but OK, it is around Christmas.
Waited another week and it finally arrived...very badly damaged!
Contacted Furna, "very sorry, we can swap it or you can keep it for a £50 refund". I chose to swap, I wanted a nice new desk, not a broken one.
Today should've been the day a replacement top arrived and the broken top was collected. Instead today is the day the broken top wasn't collected, and a replacement desk top in a smaller size arrived.
It's hard to get hold of staff, when you do get an answer they don't actually get the problem resolved. It might look like a good idea but stay away from Furna.
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