My main issue is with their customer service. I purchased the E2 desk back in 2017. It's been working fine until just a couple of days ago. The control box stopped working and that basically means it can't move up and down at all and I'm stuck in the standing position. The desk comes with a 5-year warranty, however, the issue is that there's no body to contact with when you need it. Online Chat - nope, unavailable Twitter - nope, no activity for month. Telephone - nope, direct to voice mail Online form - sent, no response Email - sent, no respnse This is my last resort to contact them for a solution!! Hopefully they are still in business and care about their reviews!!! ========== Update on 17 April 2021 =========== Furna responded to my email on Monday 12 April 2021 and agreed to send me a new frame for the desk (the old frame is no longer in production). The frame itself is free but I had to pay £49 for the next day delivery, given that my old desk is too old to be under warranty. I received the frame the next day after the payment was made and got the desk up and running again on Friday. Overall, I'm very happy with how this is resolved in the end in a timely manner. Even though the new frame won't get the same 5-year warranty as a new purchase, Will, from Furna, assured me that Furna will alway try to resolve the issue for custom, even in the most uncommon cases. Changing from * to 5*. I also suggested that Furna should improve their communication on their website as well as on their social media accounts.