From making the first appointment, to visiting the showroom, to selecting the correct storage bed for me, to delivery and installation of the bed, I found the service to be exceptional. Before I made final selection on my bed and storage size, I took some of my own boxes to see how it fitted inside the storage section. Staff were very helpful in helping me choose fabric and style of headboard based on my bedroom theme and décor. These storage beds are certainly not cheap, however they are a great investment. The quality and craftsmanship of the mattress, bed frame and storage and headboard is excellent. Furl offer different depths of storage based on your requirements. They really are good storage solution for people who live in flats and don't have much storage space.