I shall never use this company again. After proposing one date that was not acceptable to me, they offered to deliver an item of furniture from the Museums Selection catalogue on a specified date and time (late morning) which I accepted thereby making a verbal contract. I reorganised my week around this agreement only to be contacted within 24hrs of the agreed time and date and was told they could not deliver as promised. They offered a four hour window later in the same day starting at 1pm. but this clashed with my other commitments and was not acceptable. In an effort to compromise I asked, directly and via the Museums catalogue, if they could deliver as near as possible to 1pm. but they would only offer to re-schedule the following week with no guarantee that this might again be cancelled at their convenience. I made them aware of my serious medical conditions and my need to be available for treatment which I had hoped might bring some understanding but the company was extremely inflexible and not at all understanding or customer focused. The vendor was also ineffective in taking up our case with the courier. I am very unhappy that the contract was broken at short notice and I have no confidence in any future promises regarding deliveries so I have reluctantly cancelled the order.