Jordan called early on Sunday morning. A very reassuring sign. He explained clearly what needs to be done and costs, provided the confidence we needed from a stressful situation. Equipped with professional equipments, Jordan fixed the drainage block just as he explained. He also helped to fix a leaking tap that was not part of the original problem. Jordan is very helpful and cheerful throughout, very approachable and professional. Exceptional problem solving skill. He brings relief to a very stressful situation and makes life better. I understand why he is being treated like a God by his customers. Albert.