Gemma McKendry
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Since my last review is nowhere to be seen ill review again. Placed an order for two baileys and truffles sets - nearly £20 but looked a decent size. Tried calling up to add something else to my order but they said i wasn't able to until the original order was despatched! For some strange reason! Got an email saying delivery would be 4th December. I was out in the morning but someone else was home as delivery was meant to be between 9.02am - 12.02pm! Called my mum who was home, at around 12.20 to see if it had been delivered she said nothing came. I checked tracking at it said it was with the royal mail. I got home at 12.45 and was home until 2.45 (school run) still nothing came. I checked my emails only to find an email at 1.56pm saying that 'someone tried to deliver but noon was home' i never even got a royal mail card through the letter box even though i was home at that time. Called Royal mail to question it and they said that nobody could get into my area and asked if i had any restrictions - get mailed delivered constantly even parcels by royal mail. I live in a main door at a main road with plenty of parking spaces so no restrictions. He said delivery would now be 5th december and i told him i was out that day but when i came home i eventually got the royal mail slip so asked for redelivery on 7th december. 6th December i gotten an email from them saying my parcel was to be collected even though i stated for it to be delivered to my home address on 7th. 7th came and i got the delivery but when i opened the box up i received two of the tiniest little things that i was able to hold in one hand AND also have a remote control in the same hand. A rip off. £20 for tiny little things! Never buying from here again its a rip off of money for the items, then delivery charge for delivery to be messed up!
Helpful Report
Posted 2 months ago
Hi,
Thank you for your feedback, unfortunately when you rang to add to your order it had already been packed and sent for dispatch. We're sorry you were disappointed in the size and price of the product. We do ensure that the items included within this gift sack are listed in the description on our website along with the size of the Baileys bottle and the chocolate lipsticks. We don't however list the dimensions which we will review for next Christmas.
With regards to Royal Mail, we will pass your feedback on to our account manager.
Kind Regards
Friars
Posted 2 months ago
Friars.co.uk is rated 4.79 based on 4,371 reviews

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