Gemma McKendry
Debating between 1 or 2 stars. Ordered two baileys and truffles sets thinking for the price they woll be decent size - they arrived tiny. Was due to be delivered on Wednesday 4th December i was tracking it as well and definitely meant to be delivered on 4th - never arrived. Gotten an email at 1.56pm wednesday stating they tried to deliver but nobody was home for it - i was home and they never left a card. Called royal mail to complain that i was home yet i got that email - they said they never tried delivering because they could not get to my door - my house is a main door at a main road with plenty of parking and easy access as millions of parcels gets delivered to the same street each day. Was due to be 'attempted' to be delivered on the 5th december - i was not home but they left a card. I booked for a redelivery for 7th when I knew I'd be home for it even gotten the confirmation email saying it was getting delivered on 7th to my home address - email from them on 6th saying its ready for collection at nearest post office which is cambuslang when carntyne is closer to me than cambuslang is but that's the way it is - meaning I was to go and collect it. It eventually got delivered on 7th and was disappointed about paying nearly £20 for two baileys that looked decent size only to be far too tiny that it was smaller than an infants hand - got robbed there. All in all i will not be using this company again as my first time using it was disappointing.
Helpful Report
Posted 3 months ago
Hi,
Thank you for the review we are sorry that your order did not arrive on the date as expected. Unfortunately, we have to rely on a third party for our deliveries and although they are usually very reliable there can occasionally be delayed beyond our control.
We do state the size of the Baileys and quantity of the truffles with the description of this item, please contact us directly if you would like to discuss your order in further detail.
Kind Regards
Friars
Posted 3 months ago
Friars.co.uk is rated 4.79 based on 4,380 reviews

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