Adrian S
This was my first time to use the site. And I am 72, so a little slow compared to a more computer literate younger user. I first had to work out if you accepted cars as not all freight operators do. There seemed to be a little confusion between the car accommodation limit and the passenger limit of 12. If I have read it correctly, if there were 4 people to each car, then only 3 cars with drivers and passengers could be accommodated. The acceptance of cars was confirmed to me best by the photographs of cars on the dockside waiting to load and also parked on the ship's deck. In fact I found the gallery extremely helpful overall at giving me a really clear understanding of your operation. It was factual and straight forward. The warnings about the stairs and no lift were well made. I found the switch over to booking the return part of the journey a little difficult to follow and had to make several attempts to get it right. This involved leaving the site and starting over again. A start over option that would take the user back to square one would be helpful. Asking for details of name and car reg. etc after booking the outward journey and before booking the return took me by surprise as well. Usually the bookings are done first and then the personal details are collected afterwards. As I said at the outset I am an elderly man and perhaps not the best person to evaluate the layout of the process. I am now looking forward to my trip in September.
Helpful Report
Posted 10 months ago
Thank you very much for the review. We take all comments into consideration.

Seatruck are predominantly a freight operator which means the freight vessels have a total maximum capacity of 12 passengers – this includes the freight drivers.

We do also accept non-commercial passenger bookings on certain sailings, for which we will receive a set allocation out of the 12 spaces.

These allocations will vary depending on route, and are limited to a maximum of 2 people per passenger vehicle.

Regarding the booking process, you are able to select a return option at the start as well as during your booking, but we will see if there is any way to make this clearer.
Posted 10 months ago
Freightlink Solutions Ltd is rated 4.82 based on 1,199 reviews

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