The Good: Pricing is reasonable and support is usually readily available and helpful to the extent they can be given limitations of software. They have an easy remote access tool which also helps. I haven't submitted VAT yet but they are part of the HMRC tax made digital program. The Bad: Like many programs it doesn't appear the developers or product managers have ever actually used a program for small business accounting, in other words are familiar with the challenges such business owners face. What should be very intuitive things: ability to include expense receipt images with invoice, sorting expenses by month for invoicing, etc, are not available though have been requested repeatedly on forums. Interestingly enough there are responses from Freeagent over two years old saying functions like this are coming in new few months but have never materialised. I will most likely finish my year subscription and see if I can find better but then again it's not usually easy to change so we will see.