Just had to cancel an order placed on 29th this week. I had no order confirmation emails or any other response from Frank Howard so this morning I go onto their website and used the "Live Chat" that popped up. It said "estimated wait time 2 minutes" but I gave up after 25 minutes (see attached "conversation" screenshot). Then I phoned Frank Howard and chased delivery only to be told that instead of the "1-3 working days" stated on their website, it will now be "the end of June"because they can not find the stock in their warehouse. Alledgedly they sent an email to inform me but obviously this was not received by me. As an ecommerce site owner myself, this shocking customer service really frustrates me. If they sent an email and did not get a response (obviously no one is going to wait another 4 or 5 weeks for a delivery), did they not think to pick up a telephone? So the upshot is I have asked for a full refund which I have to wait " a few days" for apparently! Whilst I appreciate that things go wrong sometimes, it appears that things have gone wrong in every single area of this order. Needless to say, I will not be using them again!