Initially had a discussion via online chat with Holly, wanted to ensure there was stock and the specifications were correct following negative reviews. Having purchased (on the Friday before a Bank Holiday) I did not hear anything regarding delivery for a few days so escalated via web chat with Holly - she upgraded the delivery to ‘next day’ at no cost though the product did no arrive next day, and was attempted delivery by Parcel Farce (not a spelling mistake) after business hours on a Friday - eventually being delivered following Monday. As to the product, one fantastic piece of equipment, far surpassing what I expected, really well made and ideal for travel. My ONLY reservation is wight said 1000g, the specification neglects to say that s was for the legs alone, the ball head is on top of that, so not quite as advertised. Still ultralight and ideal for travel. Shout out to Holly who seems to single handedly redeem Fotosense lack of communication or on time delivery.