I my opinion, you can always tell how good a company is when there is an issue. I placed an order for something which turned out to be out of stock. It was for a Christmas present and when it didn't arrive, I contacted Customer Services to get an update. It was then I was advised it was on back order but they changed my standard delivery to next day so it would arrive before Christmas. I was also given the option to cancel for a full refund. Thereafter the updates were automated and just before Christmas I found out it wouldn't arrive until Mid-Jan. I had to contact Customer Service for confirmation and an explanation. Apparently there was an issue with the delivery to the UK. I've marked the review as acceptable. The customer service person was friendly and helpful and did the right thing to get my order to me as quickly as possible. Could the experience have been better? Yes, but they did OK, and I would consider using again.