A great way to obtain UK supermarket non-perishables, especially as we were unable to visit the UK before Christmas due to the COVID restrictions in place. Support was very fast with answering our many questions (it was our first order) and the packers added extra dividers inside the boxes without having to pay extra for that. The shipments (two large boxes) arrived here in the Netherlands within a few days. My only negative about Forward Via's service is the quality of the boxes they used for the shipment. The shipping cartons were much too flimsy and offered little protection for the contents inside. Several items (including Christmas chocolate selection packs and packs of cakes) were very badly damaged with their food products smashed inside. I would have been willing to pay more for a sturdier shipping carton (if it had been offered), but was unaware of the quality of this standard packing material before shipping. This was definitely down to the quality of the cartons used and not with the courier (DPD). So, hopefully a better quality shipping carton could be introduced in future. Otherwise, a very good, fast and personal service from Forward Via.