I placed an order online this morning for a pair of trainers and upon checking the order confirmation they are the wrong size. So i called to have this amended which you are unable to do? This is a basic task in any sort of online retail environment. So as a result, I requested that the order be cancelled as your website does not offer this facility, again basic practice for any modern retail business. AGAIN, I was told sorry we can’t do that all I can do is email the warehouse and request that the order be pulled and it'll take us 5 days to refund your money. So, my best option is to have the wrong shoes delivered and exchange them in store which if I had the time I would have just went to the store and bought them anyway. I think your operations team are needing to have a good look at how you run your order processing absolute amateurs.