Dear Sir, A recent bad experience has prompted us to bring to your attention and all your regular viewers regarding Flying Flowers, based in Sleaford, Lincolnshire. It was Our Anniversary on Tuesday April 23rd and I had ordered flowers for my wife to be delivered on that day, they were ordered on April 16th giving them sufficient time to prepare and get them to us for our very special day. After lengthy correspondence with them it has proven that Flying Flowers sent them to us by Royal Mail on Monday April 22nd which was Bank Holiday Monday, when the Royal Mail do not process any transactions, so the Flowers arrived on Wednesday April 24th, the day after our Big Day. and the suprise and total meaning was lost. Our whole day was ruined and the suprise for my wife by the non delivery. Flying Flowers deliberately sent them out too late knowing that they would not be delivered on our Anniversary, and they did not even contact us to tell us this or give us an alternative delivery arrangement, if they had we would have glady paid an extra charge for a courier. They appear to refer to the fact that they say 95% of flowers arrive on the chosen date, but in this case it does not apply as they deliberately let us down, having posted them too late on a Bank Holiday when parcel post does not get actioned, and no deliveries or collections. They however appear to be more interested in the money rather than customer care. There should be no mistake, the flowers were chosen under their Annivesary section which they should have realised it was important to get the flowers to us on the date we stated. The card attached to the flowers stated our Anniversary date. They appear to hide behind their 95% statement, However by bringing this to your attention we would like to help other prospective customers of theirs to be very careful when ordereing flowers for an Anniversary that they may not get them on their Anniversary date and especially if their Anniverary falls the day after a bank holiday, as they won't get them. Regards Robin Back