Good and easy to make booking - in fact better than average (I have been to Florida alone 32 times so should know a good easy booking) however after that service quickly goes down. I tried a few times to speak to service but no callbacks was ever made, due to personal circumstances I had to pay in full on the last day balance was due and oddly I could only make payment to the agent I bought the trip from - and apparently she did not meet in till 1300(she informed me quite tartly when I finally spoke to her after 1300) however no out of office message was on the contact number - so rather stressful . I then tried to call to see if i could upgrade seats no answer. I left a request for a call back on the online callback form - no callback - your loss money wise. On the day of our travel the car that we had upgraded to had been rented out by Avis so we were left for an hour(with no updates in the garage after 12 hours on the road, no aircon) while Budget searched for and Valeted another car (which subsequently broke down while we were driving off the tourist track and we had to rely on kindness from local people to help us) I still don't believe that we had the car that we paid for an upgrade but staff at budget does not seem to feel obliged to help at all. We did get another car and the staff in Sarasota who handled this was extremely kind and helpful. I don't know if I will book from you again as I feel that you are happy to collect but not able(or capable?) to provide a basic service- telephone support would be great. We travel 1-2 a year to Florida so I want to make sure the we are safe when travelling and my overall impression has not wholly convinced me that you are eager to provide.