The booking was totally straightforward with excellent communication. The final payment was chased up on my part which I found unusual. The final vouchers were not sent till I chased them up, and there were no reminders regarding the holiday I terms of visas etc which other travel agents had done on previous US holidays. My main criticism is that the agent did not put our special request to the resort to be given a townhouse bybthebfacilities for medical reasons, which had been provided I previous visits. The resort had no request and this impacted greatly on ouot