As a prior frequent customer, I will not be using Floom again. The florist did not deliver plant on the scheduled day, and Floom, although always quick to respond, provided no help, and even took the side of the delinquent florist. Over the course of the problem, the florist cited bogus excuses including a "wrong address", and "not being able to find someone to deliver it to" - even though the address was 100% correct, it was to a Manhattan city skyscraper that Floom has delivered to before, and the building has a 24/7 reception desk, which I confirmed was never approached by the florist. I somehow had to take the initiative to constantly badger Floom for two days to finally get the plant delivered. I feel like if I didn't, the plant still wouldn't have been delivered! Ridiculous. And throughout the entire fiasco all Floom could do was constantly remind me that the order could not be canceled even though the time window that the plant was appropriate went by 48 hours before then. Disappointed would be an understatement.