This business seems like a scam. The flowers I ordered were not delivered nor was I contacted by Floom about it - I had to contact them the next day and when I did they had no idea about it and said they'd get back to me, which they never did and I had to reach back out myself. Two days and lots of waiting later they finally said the flowers would be redelivered, but as you can imagine the occasion had passed. So I asked what type of refund they could give, and to my surprise, they said none. They did not seem to think they'd done anything wrong, or understand that flowers are TIMELY gifts and if not delivered on time can be pointless or even tasteless. Actually the individual I spoke with seemed to have no idea how to speak to a customer when the business is fully in the wrong. Several days post-original-delivery-date, I'm still waiting for the flowers to be delivered and for the customer service to *hopefully* get back to me. Obviously, will not use Floom again and I strongly advise the same to anyone else.