I would highly recommend this company. Every time I phoned them I received professional support and only have a couple of suggestions for improvement 1) I had some issues with the website as after completing all the information I kept getting emails asking me to click on a link to complete the process 2) no updates are provided on the status of the claim request (a simple monthly 'we are working on' update would be reassuring). I was unsure what was happening but last week I was pleasantly surprised to receive a cheque last week for my claim. Thank you very much