Firstly, I am not a fan of buying online, as if your paying £££ for an item, you want to make sure it fits correctly before paying shipping costs to receive it, then again to send it back. Because of this I prefer shopping instore where I can ensure the right fit for me. I am a regular Flannels shopper in Manchester, Liverpool, Birmingham & Leeds stores, and in all honesty, all bar Leeds and Manchester wouldn't get a 1 star for customer service, especially Liverpool, however, having visited the Chester store yesterday, I can honestly say, this is the best designer store I have experienced outside of the US. More brands, a good selection of sizes, and most importantly, staff with no attitude issues. A young Irish gentleman named Tone was absolutely fantastic, literally couldn't do enough for us. Another gent named Jack was great as well. The experience was so good, I will literally never use any other Flannels store or order online. An item that was not instore, Tone checked and has ordered in for us to store, a service I have never had in the Liverpool store, and I am there most weeks!! Beautiful store, great service, better brands than any other Flannels stores...………..highly recommend this store.