I purchased items from Flannels and had to return some as they were too small! I did this via insured next next day delivery and have heard nothing I have contacted customer services several times to ask if the parcel was received as I will need to make a claim if not only to be completely ignored & there are no contact details to telephone customer services? I also assumed as it was a distance contract that I could return within 14 days for a full refund only to be advised at Xmas time you can only get a credit note?! This is bizarre & ridiculous & not what you expect from a reputable company like Flannels?!